PROGRAM AND ACCOMMODATION PRICES

The prices found on " www.zaton-online.com " pages vary from one accommodation unit to another and are shown next to every accommodation unit. The prices include:
daily renting of accommodation units, beddings, towels, tablecloths and dish cloths, a fully equipped kitchen (except in case the use of kitchen is not included in the package) with dishes and cutlery, food and drinks, water, electricity and gas consumption as well as the cleaning service once a week.
Tourist tax is not included in the price and it is charged separately per person and per day and its amount depends on the age of a visitor, season and destination.
Special services are the services provided by a hotel or facilities in private accommodation, which are not included in the original price (meals, renting tennis courts, boat charter etc.), hence the guest pays them separately.
The prices of accommodations are in euro terms.

The owner reserves the right to make changes to the stated prices. For customers who have paid an advance for their reservation, the owner guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, the owner is required to inform the customer. If more customers than are stated on the reservation arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

On the day of arrival in private accommodation guests will be able to use the aforesaid accommodations after 2:00 p.m. and on the day of departure they should leave the accommodation unit before 10:00 a.m. The provider of services should prepare the accommodation unit for the arrival of new guests in 4-hours time.
The key of rented accommodation units is returned in the accommodation unit itself.
In a case the guest is leaving the appartment after 6 pm, he is obligated to pay rent for the current day.

TERMS OF PAYMENT

Payment of a specific accommodation unit is made in two instalments:
the first instalment is paid on making the reservation (advance payment of 20% - 30% + bank transfer),
the second instalment is paid on the arrival at the destination (the price difference between the advance and the total sum).

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION

If a guest wants to cancel the accommodation booked, this should be done in a written form (e-mail, fax or mail).
Changes must be made at least 30 days prior to the arrival date. For cancellation, 20% of the accommodation price will be charged (the advance payment will not be returned).
If a guest does not show up at the destination or cancels the tour package after the period of its use has already began, Zaton-Online does not accept any liability.
The abovementioned cancellation expenses are especially applied to the changes in date of use of the service of the rented accommodation unit but also to all other relevant changes.


OBLIGATIONS OF THE OWNER

The owner has an obligation to ensure that the services are carried out with the care of a good manager and to take care of the rights and interests of a guest in accordance with the good tradition of tourism. The owner has an obligation to make sure that a guest is provided with all the services rented and thus it has a responsibility before the guest for possible failure in performing all or some of the services rented.

OBLIGATIONS OF A GUEST

A guest has to:
have valid travel papers. The guest bears responsibility for the expenses of loss or theft of documents during the travel.
obey customs and currency regulations of Republic of Croatia, as well as those of the countries through which he or she passes on the way,
observe the House Rules in the rented accommodation unit and cooperate in good faith with providers of services,
on the day of arrival at the destination a guest has to pay for the rest of the sum, if not already done.
In case of failure to observe these regulations, a guest takes the responsibility for ensuring expenses and he/she is liable for the damage done.


NOTE

Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.

Zaton, November 23, 2004